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0:00 Introduction
1:38 Agenda
3:12 Harvard Research – Service Profit Chain
5:33 8 Behaviours of highly engaged employees
8:04 People engaged when feeling valued and involved
10:55 Neuroscience is uncovering the physiological impact of contagious emotions
14:28 What is Scores on the Board
19:48 Part 1: Vision
21:43 Additional resources
23:07 Part 2: Goals
25:03 Part 3: Feedback
26:55 Typical Team Experience feedback questions
30:16 Part 3: Feedback (continued)
31:39 Part 4: Gaps
37:30 Part 5: Actions
41:00 Using the system will ensure that…
42:20 Questions