Coaching session survey - Small Business Australia

Please select your coaching topic

To maximise the time with your coach we would like to get to know a bit about your business first.

Name *

First

Last

Email *

Phone *

Business name *

Years in operation *

State/territory your business primarily based *

Is your business based in a city or a region? *

Your industry sector *

The majority of your customers are: *

Location of majority of customers *

How many people earn a wage or salary from your business? (Not including the owner) *

What type of products or services does your business sell? *

Which of the following is your number 1 business improvement priority? *

Which of the following is your number 2 business improvement priority? *

Do you have a website? *

What email, calendar and task software do you use? *

Which of the following channels can customer order or buy from you through? *

When do Customers currently pay you? *

Which of the following best describes you with regards to a marketing/sales strategy? *

Which of the following have you invested time or money to market/promote your business or its products/services? *

Google Search engine optimisation (to get you ranked highly for search results)
Google Adwords where you pay for your advertisement on google to appear high on the results screen
Facebook or Instagram free posting where you post news, information photos etc. for free
Facebook or Instagram paid posting or advertising
All listed
None
Other

When is the last time you conducted a customer satisfaction survey? *

Does your business receive any online reviews from customers? *

Does your business have a documented sales process? *

A process that is used for all key interactions with someone who is considering buying from you

What percentage of enquiries you receive or customers who visit your premises (or website) actually decide to buy from your business? *

What is the average $ amount of a sale your business makes? *

Has your business conducted a digital security review in the last 12 months? *

How do you manage your IT infrastructure? *

Do you or any of your employees access your IT network and files when not on your business premises? *

i.e. via remote access

Does your business have any loans, leases or hire purchase style agreements? *

How do you arrange or manage any loans or sources of finance that your business uses? *

Given how your business is operating today, how would you like to see it operating in 2 years from now? *

Do you have any major challenges with how you prioritise your focus, time and energy with your current operation of the business? *

Are there any specific skills that you think you or any of your employees need to build to increase their contribution to the business? *

When hiring new employees, do you use an external recruitment service provider? *

Business Survey