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Menu
Buy Local
Add listing
Become a partner
Memberships
Deals
View deals
Accommodation
Automotive
Domestic services
Events
Food & Beverage
Hair & Beauty
Learning
Medical
Pets
Professional Services
Retail
Sports & Fitness
Trades
Transport
Travel
Make a deal
Make changes to my deal
Services
Profit Improvement Blueprint
Business Valuation
Coaching
Meet our coaches
Coaching topics
Digital Security
Increasing Sales
Recruiting and Training Employees
Personal Effectiveness
Online Strategy
Attracting New Customers
Keeping Existing Customers
Improving Cashflow and Finances
Resources
Video Resources
Traineeship Opportunities
News
All news related items
All budget related items
All COVID related items
COVID Business Closure
All grant related items
Business stories
About Us
Our Mission
Executive Director
Partners
Our Creed
Policy Areas
Issues
Research
Contact Us
Shopping Cart
0
Business Survey
Coaching Session
Coaching session survey
Marita Taylor
2023-05-09T13:44:59+10:00
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Please select your coaching topic
Please select
Digital Security
Increasing sales
Recruiting and training employees
Personal effectiveness
Online strategy
Attracting new customers
Keeping existing customers
Improving cashflow and finances
Next
Business survey
To maximise the time with your coach we would like to get to know a bit about your business first.
Participant
Name
*
First
Last
Email
*
Phone
*
Business name
*
Years in operation
*
State/territory your business primarily based
*
Please select
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Is your business based in a city or a region?
*
Please select
State capital city
Regional city
Regional town
Regional Australia
Rural Australia
Online
Other
Other, please specify
Previous
Next
Your industry sector
*
Please select
Accommodation and Food Services
Administrative and Support Services
Agriculture, Forestry and Fishing
Arts and Recreation Services
Construction
Education and Training
Electricity, Gas, Water and Waste Services
Financial and Insurance Services
Health Care and Social Assistance
Information Media and Telecommunications
Manufacturing
Mining
Professional Services
Professional, Scientific and Technical Services
Public Administration and Safety
Rental, Hiring and Real Estate Services
Retail Trade
Thematic Reports
Transport, Postal and Warehousing
Wholesale Trade
Other
Other, please specify
The majority of your customers are:
*
Please select
Individuals
Other small businesses
Large businesses and companies
Government
Combination of above
Location of majority of customers
*
Please select
Same geographic area of where business located
Other states/territories of Australia
Australia and overseas countries
How many people earn a wage or salary from your business? (Not including the owner)
*
What type of products or services does your business sell?
*
Previous
Next
Which of the following is your number 1 business improvement priority?
*
Please select
Attracting New Customers
Keeping Existing Customers
Reducing expenses and time it takes to manage my business
Improving cash flow and business finances
Offering new products and services
Getting my business ready to sell or selling my business
Acquiring another business
Improving the performance of my team members
Other priority
Other, please specify
Which of the following is your number 2 business improvement priority?
*
Please select
Attracting New Customers
Keeping Existing Customers
Reducing expenses and time it takes to manage my business
Improving cash flow and business finances
Offering new products and services
Getting my business ready to sell or selling my business
Acquiring another business
Improving the performance of my team members
Other priority
Other, please specify
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Next
Do you have a website?
*
Please select
Yes
No
Website / URL
Do you have any of the following social media accounts?
*
LinkedIn profile
LinkedIn company page
Facebook business page
Instagram account for business
Twitter account for business
Google business page
YouTube channel
TikTok account
Pinterest account for business
I don’t use social media
Other social account
Other social account
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Next
Do you use any of the following online accounting software?
*
Xero
MYOB
QuickBooks
Sage
Reckon One
Saasu
Manager
Zoho Books
Rounded
Wave
None of the above
Other accounting software
Other accounting software
Do you use any of the following Customer Database or CRM software?
*
Salesforce
HubSpot
ActiveCampaign
Freshworks CRM
Zoho
Pipedrive
Pipeliner
Zendesk
Nimble
Microsoft Dynamics
I don’t use a CRM
Other
Other CRM software
What email, calendar and task software do you use?
*
Please select
Outlook
Gmail
Yahoo
None
Other
Other software
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Next
Which of the following channels can customer order or buy from you through?
*
Business premises visit (face to face)
Telephone and or mail order/email
Online website
All channels
Other
Other, please specify
What forms of payment do you accept?
*
Cash
Cheque
Bank transfer
Visa and or mastercard
Debit card
Paypal
Any of Zip, Afterpay, Latitude, Humm
Other
Other, please specify
When do Customers currently pay you?
*
Please select
At time of purchase or ordering
After a set number of days from ordering
What number of days do you ask them to pay within?
What actual number of days on average do they pay within?
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Next
Which of the following best describes you with regards to a marketing/sales strategy?
*
Please select
I implement my own marketing/sales strategy using online tools and platforms
I pay some else to implement a marketing/sales strategy
I don't have a marketing/sales strategy
How many hours a month on average do you spend on your strategy?
How much per month on average do you pay someone to manage your strategy?
Which of the following have you invested time or money to market/promote your business or its products/services?
*
Google Search engine optimisation (to get you ranked highly for search results)
Google Adwords where you pay for your advertisement on google to appear high on the results screen
Facebook or Instagram free posting where you post news, information photos etc. for free
Facebook or Instagram paid posting or advertising
All listed
None
Other
Other, please specify
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Next
When is the last time you conducted a customer satisfaction survey?
*
Please select
Last month
Last 12 months
Over 1 year ago
Never conducted research
Does your business receive any online reviews from customers?
*
Please select
Yes
No
Where do they leave the reviews?
Please select
Website
Google Business page or google Maps
Facebook
All listed
Other
Other, please specify
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Next
Does your business have a documented sales process?
*
Please select
Yes
No
A process that is used for all key interactions with someone who is considering buying from you
Is it based on a system or training that you and your sales people have experienced?
Please select
Yes
No
What was the system or training called?
What percentage of enquiries you receive or customers who visit your premises (or website) actually decide to buy from your business?
*
Please select
Under 10%
11-30%
31-50%
51-75%
76-100%
What is the average $ amount of a sale your business makes?
*
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Next
Has your business conducted a digital security review in the last 12 months?
*
Please select
Yes
No
How do you manage your IT infrastructure?
*
Please select
Do it myself
Have an employee who looks after it
Use a IT service supplier to do it for my business
Do you or any of your employees access your IT network and files when not on your business premises?
*
Please select
Yes
No
i.e. via remote access
Do they use security software on their devices that protects them when connecting through external internet and WiFi?
Please select
Yes
No
Don't know
Previous
Next
Does your business have any loans, leases or hire purchase style agreements?
*
Please select
Yes
No
Which of the following does it have?
Loan, line-of credit or overdraft secured by property
Unsecured Loan, line-of credit or overdraft
Equipment finance
Car finance
Other type of finance
Other, please specify
How do you arrange or manage any loans or sources of finance that your business uses?
*
Please select
Deal with financial institution directly
Work through my accountant or financial advisor
Deal through a finance broker
Not applicable to my business
When looking at your businesses expenses over the last 12 months, which of the following 3 types of expenses are your largest in total dollar size?
*
Wages/salaries/contractor fees
Rent
Finance costs (interest/lease payments)
IT Hardware
Marketing, Advertising and Promotion expenses
Cost of Goods Sold
Insurances and Levy’s
Electricity/Gas
IT/Internet services, subscriptions etc
Other
Other, please specify
Previous
Next
Given how your business is operating today, how would you like to see it operating in 2 years from now?
*
Please select
Same profits with same level of effort from me
Same profits with less level of effort from me
Higher profits with same or higher effort from me
I have sold it
I have closed it down minimising any financial losses
Do you have any major challenges with how you prioritise your focus, time and energy with your current operation of the business?
*
Please select
Yes
No
Sometimes
Please provide a brief overview of what challenges you experience.
Are there any specific skills that you think you or any of your employees need to build to increase their contribution to the business?
*
Please select
Yes
No
What particular skills?
When hiring new employees, do you use an external recruitment service provider?
*
Please select
Yes
No
Not applicable to me
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