Business resources

Title	Area	Items	Link
Customer buying process	Attracting & retaining customers	Video, Tools	View resource
Enquiry analysis tracker (EAT)	Attracting & retaining customers	Tools	View resource
Potential revenue calculator	Attracting & retaining customers	Tools	View resource
Recording your customer contact history	Attracting & retaining customers	Video, Tools	View resource
Developing an Individual Sales Activity Plan (ISAP)	Attracting & retaining customers	Video, Tools	View resource
Sales funnel template	Attracting & retaining customers	Tool	View resource
Segmentation approaches	Attracting & retaining customers	Tool	View resource
Basic principles of branding online	Attracting & retaining customers	Video, Tool	View resource
The ‘Big 5’ business processes framework	Business planning and operations	Tool	View resource
Analysing new markets: 5 Forces analysis	Business planning and operations	Tool	View resource
Seven paths to growth	Business planning and operations	Video, Tools	View resource
Creating a cash flow forecast	Managing cash flow and finance	Video, Tools	View resource
Interviewing potential salespeople	Managing employees and suppliers	Tools	View resource
Developing service level agreements (SLAs) for suppliers	Managing employees and suppliers	Video, Tool	View resource